Refund Policy

What is billable, what is returned automatically, and what to email us about.

Developer Balance is prepaid credit

A deposit adds prepaid credit for FIX BEFORE LAUNCH scans. It is spent $1.00 at a time as you run Full Scans. It is not transferable, and it has no cash value outside the service.

Completed scans are not refundable

Once a scan runs and returns a report, the $1.00 is spent. The work — loading your site, running the checks, producing the evidence — has been done, whatever the report concluded. A verdict you did not want is still a delivered result.

SCAN INCOMPLETE is a delivered result

SCAN INCOMPLETE means one or more required check groups could not finish, so we will not claim your site is ready. The checks that did run are reported in full, with their evidence. That is a real result, and it remains billed.

It is deliberately not a READY verdict: the absence of a finding in a check that never ran is not evidence that anything is fine.

Infrastructure failure is refunded automatically

If our infrastructure fails before producing a report — the scanner crashes, or the job is abandoned after its retries — the scan is marked failed and the $1.00 is returned to your Developer Balance automatically. You do not need to ask.

We never invent a verdict about your site in that situation, and we never bill for it. The result page says plainly that the failure was ours.

Duplicate or accidental deposits

If you deposited twice by accident, or deposited in error, email info@fixbeforelaunch.com and we will look at it case by case.

Unused balance is not automatically refunded to your card. Where the law gives you a refund right, that right applies regardless of anything in this policy.

Contact

info@fixbeforelaunch.com — please include the email on your account and the approximate date of the payment.